No. Purchasing the service does not automatically reserve a specific date or time.

After receiving your order, our reception will contact you to individually arrange an available appointment and provide you with the necessary organisational information.

After your order has been paid for, you will receive a confirmation to the email address provided during the purchase.

Our reception will then contact you to arrange a date. If the chosen service is conducted online, you will also receive information on how the meeting will be held during the conversation.

Yes. An order confirmation will be sent to the email address provided when placing the order.

If the message does not appear in your inbox, check your spam folder or contact our reception.

Currently available payment methods are displayed during checkout.

You choose a specific method before confirming and paying for your purchase.

The scope of therapy, treatment area, type of preparation, and amount of material used are individually tailored.

Therefore, for some services, we provide a starting price. The final scope and price are discussed before the procedure is performed.

The price may change if a different scope of procedure or additional preparations are jointly agreed upon during the visit.

Any price change requires prior client approval.

The services require the submission of data of the person who will participate in the consultation or treatment.

If the purchase is intended as a gift, please contact our reception in advance. We will help you choose the appropriate service or voucher.

To change or cancel a confirmed appointment, please contact our reception via SMS or WhatsApp.

Rescheduling requires mutual agreement on a new available date.

The current regulations distinguish between changes made more than 48 hours before the appointment and changes made 48 hours or less before the appointment.

Please report any changes as early as possible. Detailed rules for payment settlement are specified in the current regulations.

Failure to attend a confirmed appointment is subject to the rules set out in the terms and conditions.

As the time is reserved exclusively for one client, please contact us as soon as possible if you are unable to attend the appointment.

Lateness may result in the shortening of the visit or the limitation of the scope of the service, so as not to delay subsequent appointments.

If you are more than 15 minutes late, the service may not be possible, unless Justyna Broda decides that the procedure can be safely performed in a shorter time.

Yes. The online consultation appointment can be rescheduled in accordance with the applicable terms and conditions.

To arrange a new date, please contact our reception as soon as possible.

If the appointment cannot take place due to reasons attributable to the clinic, our reception will contact you and present available solutions.

The current regulations specify the rules for transferring payment to another date or its refund.

We tailor each therapy individually, considering the current condition of the skin, its needs, previous care, and the goal of the ongoing process.

We do not use a one-size-fits-all approach for all clients. The scope of the procedure is adjusted to the specific skin and stage of therapy.

You can choose the service you are interested in. However, the final scope of the treatment should correspond to the current condition of the skin and individual indications.

Before performing the procedure, we confirm whether the chosen solution is appropriate.

Variants may differ in the treatment area, scope of the procedure, type of preparation, amount of material used, and time required to perform the service.

Before making a purchase, familiarize yourself with the name of the chosen variant and the information provided in the service details.

Yes. Before the service, you must provide truthful and complete information regarding your health, medications you are taking, allergies, ailments, and previous skin reactions.

This information may be important for safety and proper adjustment of the procedure.

Yes. Adhering to recommendations regarding care, cosmetics used, examinations, and further actions is an important element of the ongoing process.

Failure to follow recommendations may affect the course of therapy and the achieved results.

No. Skin condition, its reaction to procedures, lifestyle, and adherence to recommendations are individual.

The presented results and examples do not guarantee identical outcomes for every person.

Yes. Trichology is one of the areas of Justyna Broda's expert activity.

It involves working with scalp and hair problems, including excessive hair loss, dandruff, seborrhea, and scalp imbalance.

To find out about the current availability of trichology consultations, please contact our reception desk.

We will provide information about available services, the further process, and possible dates.

How you prepare may depend on the issue you are presenting with.

Once an appointment is scheduled, our reception will provide all necessary organizational information.

No. A trichological consultation does not replace a diagnosis or treatment provided by a doctor.

If the situation requires it, we may recommend a consultation with an appropriate specialist or additional tests.

The voucher can be redeemed at Justyna Broda's clinic in Krakow.

Before your visit, please make a reservation and present the voucher or provide its unique number.

The voucher is valid for three months from the date of purchase.

During this period, you must book and complete your visit. The expiry date is also stated on the voucher.

Vouchers are not typically extended.

In exceptional circumstances, you may contact the clinic before the voucher expires to request an extension. Decisions are made on a case-by-case basis.

No. The voucher is not a means of payment and cannot be exchanged for cash.

If the price of the chosen service is higher than the voucher's value, the difference must be paid.

The unused portion of the voucher's value is not reimbursed in monetary form.

A monetary voucher may be used multiple times until its value is exhausted or its expiry date passes.

A bearer voucher may be transferred to another person.

A named voucher may only be transferred after prior consent from the clinic has been obtained. Transferring the voucher does not extend its validity period.

No. The voucher can be used for services at regular prices and cannot be combined with promotions or other discounts.

If you fail to attend a confirmed appointment or cancel it less than 48 hours before the scheduled time, the value of the agreed service will be deducted from your voucher.

Justyna Broda's practice is located in Krakow at 15/1 Rakowicka Street.

From Monday to Friday, the clinic is open from 9:00 AM to 10:00 PM.

On Saturdays, the clinic is open from 10:00 AM to 8:00 PM.

Phone: +48 500 486 442

Email address: kontakt@justynabroda.pl

Yes. Our reception helps with choosing the right service, handling orders, organizing consultations, and scheduling appointments.

Consultations and treatments currently offered are personally conducted by Justyna Broda.

The current regulations allow for the purchase of vouchers both online and at our facility.

For information on available voucher values and forms, please contact our reception.